Privacy Policy bika88 — Our Commitment to Protecting Your Data

Bika88 ("we", "Platform") values the privacy of every member who uses our services. This Privacy Policy has been drafted to clearly and transparently explain how we handle your personal information in compliance with Malaysia's Personal Data Protection Act 2010 (PDPA).

This policy applies to all users who access or use the bika88.org website, the bika88 mobile app for iOS and Android, and any other digital services operated by bika88. By registering as a member or continuing to use our platform after this policy is updated, you consent to the collection and use of your personal information as described herein.

Bika88 only collects data necessary to provide a safe, seamless, and responsible service to our members. The data we collect can be grouped into several key categories:

Personal Identification Information:

Financial Information:

Technical & Usage Data:

We may also collect supporting documents such as a copy of your MyKad, bank statement, or proof of address as part of the KYC (Know Your Customer) identity verification process required under Malaysian law.

Bika88 collects your personal information through various legitimate and transparent channels. We always ensure data collection is conducted fairly and in accordance with its stated purpose.

• During account registration — You voluntarily provide personal information such as your name, email, phone number, and date of birth during the registration process.
• During the KYC process — Identity documents, verification selfies, and proof of residence are collected to meet legal compliance requirements.
• During financial transactions — Bank account details and transaction records are captured each time you make a deposit or withdrawal.
• Via platform usage — Our systems automatically log technical data such as IP address, device type, login time, and gaming activity for security and analytics purposes.
• Via support communications — All communications with our customer support team via live chat or email are also recorded for reference and service improvement purposes.
• Via cookies and similar technologies — The bika88 website and app use cookies and analytics tools to understand usage patterns and improve the user experience.

The personal data we collect is used solely for legitimate and necessary purposes in operating bika88's services. The following are the primary purposes for which your data is used:

• Account management — To create, verify, and maintain your member account, including secure login processes and identity verification.
• Transaction processing — To process deposits, withdrawals, and all financial transactions accurately and securely.
• Legal compliance & anti-money laundering (AML) — To fulfil compliance obligations under Malaysian law, including KYC requirements and reporting suspicious transactions to the relevant authorities.
• Platform security — To detect, investigate, and prevent fraud, unauthorized account use, bonus abuse, and any activity that violates bika88's Terms & Conditions.
• Customer Support — To provide effective assistance when you contact our support team, enabling us to reference your account history and resolve issues more efficiently.
• Service improvement — To analyse platform usage patterns for technical improvements, user experience design, and new feature development.
• Marketing communications — To send information about promotions, special offers, and platform updates to members who have given their consent. You may unsubscribe at any time.
• Responsible gaming — To monitor betting patterns and provide alerts or support to members who may need assistance with responsible gaming.

Bika88 adheres to the principle of "limited purpose" — we will not use your data for any purpose beyond what is stated in this policy without first obtaining your consent.

Bika88 does not sell or rent your personal data to any third party. However, in operating our platform, there are certain situations where we need to share information with selected parties bound by strict confidentiality agreements:

• Payment service providers — Payment gateway providers including FPX, Touch 'n Go eWallet, and GrabPay receive the transaction information required to process your deposits and withdrawals.
• Game software providers — Our game provider partners receive the session data necessary to ensure a smooth and secure gaming experience.
• Identity verification services — Third-party KYC service providers may process your identity verification documents on our behalf in a secure and controlled environment.
• Legal authorities — bika88 will disclose the necessary information to Malaysian government authorities or law enforcement bodies when required by law or court order.
• Audit & compliance — Independent auditors and appointed compliance bodies verifying platform integrity and legal compliance may access certain data within a limited scope.

Bika88 continually invests in industry-grade security infrastructure to ensure the personal and financial data of our members remains protected at all times. Key security measures we employ include:

• 256-bit SSL Encryption — All data transmitted between your browser and bika88 servers is encrypted using TLS 1.3 protocol, ensuring no third party can intercept your sensitive information.
• Two-factor authentication (2FA) — Members are encouraged to enable 2FA on their accounts as an additional layer of protection against unauthorized access.
• Real-time threat monitoring — Our automated monitoring system operates 24 hours a day, 7 days a week to detect any suspicious activity or intrusion attempts.
• Encrypted password storage — Member passwords are never stored in plain text. We use a strong one-way hashing algorithm with a unique salt value for each account.
• Internal access controls — Access to member data among bika88 staff is restricted to those who genuinely require it to perform their duties, and all access is logged and monitored.
• Regular penetration testing — The bika88 platform undergoes regular security testing and audits by independent cybersecurity experts to identify and address any vulnerabilities.

While we take comprehensive measures to protect your data, no security system is entirely foolproof. We encourage members to play an active role in securing their accounts by using strong passwords and never sharing their login credentials with anyone.

Bika88 retains your personal data only for as long as necessary to fulfil the purposes stated in this policy, or as required by applicable law. The following are our data retention guidelines:

• Active account data — Retained for the duration your account remains active and for a minimum of 7 years after account closure to meet Malaysia's financial record-keeping and legal compliance requirements.
• Financial transaction records — Retained for a minimum of 7 years in compliance with Malaysia's Income Tax Act requirements and anti-money laundering regulations.
• Activity & security log — Retained for 2 years for security investigation and dispute resolution purposes.
• Customer support communications — Retained for 3 years for service quality reference and improvement.
• Cookie & session data — Session cookies expire automatically when you close your browser, while preference cookies may persist for up to 12 months unless deleted earlier.

Once the retention period expires, your personal data will be securely deleted or anonymised using approved data deletion procedures, ensuring the data cannot be recovered or re-identified.

Bika88 uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored on your device when you visit our website.

• Essential cookies — Required for core platform functions such as login session verification, security, and language preferences. These cookies cannot be disabled.
• Performance & analytics cookies — Helps us understand how members use the platform, which pages are visited most frequently, and where technical issues occur. This data is used in aggregate and without individual identification.
• Functional cookies — Saves your preferences such as language, display theme, and other settings so you do not need to reconfigure them each time.
• Marketing cookies — Used to display more relevant advertisements and measure the effectiveness of our marketing campaigns. You may opt out of this type of cookie.

You can manage your cookie settings through your browser settings at any time. Please note that disabling essential cookies may affect certain functions of the bika88 platform.

Under Malaysia's Personal Data Protection Act 2010 (PDPA) and bika88's policy, you have several important rights regarding your personal data:

To exercise any of the rights above, please contact the bika88 support team via in-app live chat. We will process your request within 14 business days and keep you informed of its progress.

Bika88 is an online wagering platform that intended for individuals aged 18 and above only. We do not knowingly or intentionally collect personal data from individuals under the age of 18.

All account registrations go through a strict age verification process, including identity document verification. Should we discover that we have collected personal data from anyone under the age of 18 without valid consent, we will take immediate steps to delete that data and close the account in question.

Bika88 reserves the right to update or amend this Privacy Policy from time to time in line with changes in law, technology, or our business practices. Any material changes will be communicated to members via in-app notifications or registered email at least 14 days before taking effect.

The "Last Updated" date shown at the top of this page reflects the most recent revision of this policy. We encourage you to review this page periodically to stay informed about how we protect your information. Continued use of the bika88 platform after any amendments constitutes your acceptance of the updated terms.

If you have any questions, concerns, or complaints regarding this Privacy Policy or how we handle your personal data, please contact bika88's Data Protection Officer (DPO) through the following channels:

• Live Chat — Available 24/7 via the bika88 app and website. The fastest way to get immediate assistance.
• Email — [email protected] (response within 1–3 business days)
• Via the Profile Section — You may submit data-related requests directly through the "Privacy & Data" section in your account profile.

We are committed to addressing all privacy-related enquiries and complaints seriously and professionally. All complaints will be investigated and we will provide a written response within 14 business days of receiving the complaint.